Privacy
Privacy and information handling.
How personal and health information is handled when you contact or book with Body Belonging Clinic.
Respectful, necessary and confidential.
Body Belonging Clinic handles personal and health information for clinical, referral, booking, Medicare and practice administration purposes. Information is collected only when it is needed to respond to an enquiry, arrange an appointment, provide a service, communicate with a referring practitioner, or manage Medicare and billing requirements.
Health information is sensitive. The clinic aims to handle information carefully, respectfully and in line with Australian privacy obligations, professional confidentiality requirements and AMHSW practice responsibilities.
Email and referrals
If you are sending a referral or enquiry by email, please make sure the person has consented to the referral and include only the information needed for referral triage. Where your service has access to secure referral channels, please use them for sensitive information.
Email is not monitored as a crisis service. For urgent risk, medical instability or immediate safety concerns, please use emergency or acute services.
How information may be used
Information is used to support safe and appropriate practice.
Information may be used for appointment booking, clinical assessment, safety planning, therapy, recovery support, referral communication, Medicare billing or rebate claiming, supervision and practice administration.
Information is not shared without consent unless required or permitted by law, professional obligations or serious safety concerns. Records are kept securely and access is limited to what is needed for the clinic to operate safely and professionally.
Halaxy is used for online booking and practice administration. Information entered into Halaxy is also handled under Halaxy’s privacy and security processes.
Access, correction and questions.
You can contact the clinic if you need to update your details, ask a privacy question, or request access to information held about you. Requests will be considered in line with clinical, ethical and legal obligations.
Before sending information
Please do not send large amounts of sensitive information by email unless it is needed for referral triage and consent has been given. A brief summary is often enough to start a referral conversation.
Last updated: June 2026.